At Aadimall.in, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, you may be eligible for a return or exchange within 7 days of receiving your purchase. Please review our return policy carefully to understand your options for returning or exchanging products purchased from us.
Return Eligibility
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item for a replacement or refund.
- Wrong Item Received: If you receive the wrong item, please contact us within 7 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost.
- Change of Mind: If you have a change of heart and wish to return an item that is in new, unused condition, you may do so within 7 days of receiving your order. In this case, you will be responsible for the return shipping costs, and a restocking fee may apply.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Send an email to [customer support email] with your order number, a description of the item(s) you wish to return, and the reason for the return. We will respond with further instructions.
- Package the Item: Please securely package the item(s) you are returning, including all original packaging and accessories.
- Ship the Item: Ship the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure your return is received by us.
Refunds
Once we receive your returned item and inspect it, we will notify you of the status of your refund. Depending on the circumstances, refunds will be processed as follows:
- Defective or Damaged Items: If you are returning a defective or damaged item, we will issue a full refund or send you a replacement, including any applicable shipping charges.
- Wrong Item Received: If you receive the wrong item and request a replacement, we will ship the correct item to you at no additional cost. If you prefer a refund, we will issue a full refund, including any applicable shipping charges.
- Change of Mind: If you are returning an item due to a change of mind, a restocking fee may apply. Once we receive the item in its original condition, we will process your refund, minus the restocking fee and any applicable shipping charges.
